Thank you for reaching us out. It seems like a Bluetooth connection issue.
For your question, we can personally assist you out through firstname.lastname@example.org
Please send an email to that email address directly, and we will be able to assist you.
[ Original Message ]
Hi, I can not use the device using samsung s21/android 11 .
I can see the device in bluetooth search , I can even pair de device. But no matter if it's paired or not, in the app, there is no device.
( I had no issue with ipad mini, device detected without any issue)
Any idea how to fix that?